Abstract: This study aims to develop a conceptual model of positive employee experience. As the inductive approach, this study has chosen the theme of developing a positive employee experience conceptual model and identified experiences that employees classified as positive through sentimental analysis. Finally, the appropriate categorization of positive experience factors was revealed using an inductive approach based on organizational behavior and organizational psychology theories: job characteristic model, institutional theory, social capital, and organizational culture. Sentiment analysis was found to distinguish the positive/negative of sentences with high accuracy of 94.8% after unsupervised learning the data with the LSTM algorithm. After being hypothetically clustered into 18 positive employee experience factors, 135 keywords were derived from the 62,594 review data collected and divided into four areas: work, relationship, organizational system, and organizational culture. The paper contributes to the HR literature and the emerging research on the employee experience by presenting a conceptual model that incorporates a holistic understanding of the concept in the HR field. The paper provides scholars and practitioners that struggle with employee engagement with a modern and practical perspective - one that assists organizations in developing an in-depth understanding of today's workplaces in a globalized context in order to implement successful and engaging employees.
