Using the Metaverse in Training: Lessons from Real Cases

Abstract: Given that remote work is increasingly influencing traditional methods of training, the metaverse offers a technology-based environment to increase the level of connectedness and interaction among learners. It also creates a safe environment for hands-on training using virtual immersive simulations. Although many aspects of the metaverse have already been implemented in practice, research on the metaverse in HRD is still lagging behind. In this study, we explore the potential contribution of the metaverse to training and development. By adopting a narrative literature review method, we reviewed 75 studies grounded in conceptual, empirical papers, conference proceedings, book chapters, magazine articles, blogs, and technical reports. Out of the articles reviewed, a total of 15 cases were summarized in table form to present the use of metaverse in training contexts. For an in-depth review, three cases were selected and interpreted in terms of context, process, and training outcomes. We further discussed the benefits and risks of the metaverse in training and provided their implications for HRD.